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The backup has failed because ‘VSS Writer’ has timed out during snapshot creation. Example of full error log: click to expand. Try to re-schedule the backup to some different time. A VSS directoor is application-specific software that acts to ensure that application data is ready for shadow copy creation. If the workload on the machine is high at the backup time, a VSS writer might not respond in the expected timeframe, that is, reach a timeout. A backup made under these conditions might not be restorable, that is why Acronis software cancels this backup and shows this error message.

It is caused by default timeout value for the VSS writers 60 seconds. Since risk and flushing volumes takes significant time, after 60 seconds writers fail and snapshot is aborted, especially if disk load is high.

If fred have Windows 8. As the first troubleshooting step, reschedule the backup to a different time when disk load is lower. If free acronis disk director 12 free are backing up Hyper-V virtual machines and the Hyper-V host, we free acronis disk director 12 free scheduling these backups to different times so читать полностью backups of multiple virtual machines are not running in parallel.

To determine what time is better for proper handling of VSS snapshot creation requests, we suggest to use the following scheme:.

Backups of a shutdown system are application-consistent by default. See this article for details. Creating backups from bootable media is not available in Frse Free acronis disk director 12 free Backup Cloud. If this specific VSS writer cannot be fixed for example, the version of the OS is too old and you know the software isn’t actually used on the affected machine, consider uninstalling the software or stopping its service, which uses this VSS writer.

Do this only if you are sure these actions will not affect the machine’s functioning. Snapshot creation with Diskshadow should be tested close to the time when you usually create backups with Acronis Software. How to create snapshot using Diskshadow: click to expand. Specify the writers that should be verified during the shadow copy creation: specify the ID of VSS writer s from the error message that you receive, e.

During backup creation you will see messages similar to the following appearing in the command prompt, meaning that a particular component has been free acronis disk director 12 free into backup procedure and will be verified:. Error on recent operation.

If snapshot is created successfully, you will see a message Number of shadow copies listed: 1 or more, depending on how many volumes you selected. See example on the screenshot below:. If any writer fails with an error or creating a snapshot with Diskshadow does not end with “Number of frwe copies listed: x”, you need to troubleshoot this writer and make sure it is functioning correctly before using VSS backup in Acronis Software.

If suggested steps did not resolve the issue, collect the following information and contact Acronis Customer Central for further troubleshooting:. Skip to main content. Last update: Symptoms Backup fails with: VSS writer Please note that NTbackup or “vssadmin create shadow” command is not a valid way to check application-consistent snapshot.

Specify the volumes to be included in the backup, e. See free acronis disk director 12 free on the screenshot below: In case there is no such a line Diskshadow must not be considered as successful.

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Current version of Connection Verification Tool supports proxy servers and accounts with 2FA with the following limitations:. Instructions: click to expand. The tool is integrated into Agent for Windows and is executed during installation. Follow these steps if you need to check connection later for example, if you run a backup, but it fails with a connection error.

You will be prompted for password if you don’t specify this option. The tool will check connection to Acronis management servers and storage including SSL connection. Check the report of the tool and see whether all hosts were successfully accessed. If there are any problems the tool will tell you on which port the connection failed. If one or more the ports fail the check, most likely they are blocked by the firewall. Configure your firewall to allow connection on these ports; if corporate firewall is used, contact your network administrator for assistance.

To save output of the tool you can either take a screenshot with the result of the connection check see below or save the results to a text file, e. Download the Linux Connection Verification Tool 64bit and unpack it. Run the tool:. To save output of the tool you can either take a screenshot with the result of the connection check or save the results to a text file, e. The 64bit Linux version can also be used on modern bootable media. Alternatively click Actions – Start shell.

Find the IP address of the media by issuing ip addr. The protocol should be set to SCP. Run the tool from the folder where you placed it to as described in the Linux section of this article. Download the Linux Connection Verification Tool 32bit and unpack it. Check all relevant IP addresses and ports described in Acronis Cyber Cloud: access ports and hostnames.

If partner admin account is used instead of account from the customer group, operation will fail with the following error:. HTTP response code: When the tool works successfully. When the port is blocked. Skip to main content. Last update: Current version of Connection Verification Tool supports proxy servers and accounts with 2FA with the following limitations: Proxy must be configured to allow all Acronis ports, not only the default If there is a proxy server in the network, test connection to Acronis servers using telnet : required IP addresses and ports can be found in Acronis Cyber Cloud: access ports and hostnames.

When using the non-default hosts, the host must be specified without https, e. Windows Instructions: click to expand The tool is integrated into Agent for Windows and is executed during installation.

Download the Windows Connection Verification Tool and unpack it. In case you need assistance of Acronis Customer Central please save the output of the tool. Find the IP address of the media by issuing ip addr 4. OK Check connection to ru2-bc-baas. OK Check connection to cloud. OK Check for ru2-cloud. OK Connecting to registration server: ru2-bc-baas.

Attempt to use the certificate to connect to the cloud Server Please wait seconds. Create temporary file on cloud storage OK Fill memory buffer MB with random data Random speed 1.

OK Starting writing test File size: MB Average write speed: 5. DAT from the cloud storage Exiting. Connection verification tool This build was compiled at Feb 20 , Start time: T Was this article helpful?